Hello.
Thankyou for taking the time to look around UK Horse Racing Games, below you will find contact and payment details.

Our trading name is butterfly-media and solely owned by Malcolm Pett

Overseas: All orders £5.00.

We can only ship prints in the UK at the moment and there is an extra £4.00 P&P charge

Please note: that PAYPAL only allows simple postal charges so we have had to presume most people using it will be Overseas customers, so we have set the charge at $8.00 USD.
If you are a UK customer we can arrange a refund for the difference on request.

All our products are shipped 1st class post in the UK and Airmail Overseas.

We can accept Visa, Mastercard, American Express, Solo or Switch.

NOCHEX is becoming a very popular way to make payment over the Internet, and we see it as very easy way for our customers to make a secure payment.
We are charged .99p by NOCHEX to withdraw payment so we pass this on to our customers automatically when they pay by NOCHEX.

Over 12 Million people now use Paypal for payment on the net, although this method of payment is very popular for overseas customer, many UK residents use it as well.

We use a conversion rate of $1.61 to £1.00 we find this is fair to cover the Paypal transaction costs.

Tel: 01793 633316 (Sales Only)
Fax: 01793 633316

For all technical and order progress information please email: inquiries@uk-horse-racing-games.co.uk

Est. Delivery Times:

• MOST ORDERS ARE DESPATCHED/SHIPPED WITHIN 48HOURS

• UK DELIVERIES ARRIVE NORMALLY WITHIN 7-10 DAYS

• OVERSEAS DELIVERIES ARRIVE NORMALLY IN 12-14 DAYS

Stock Levels:

• WE STRIVE TO ALWAYS KEEP EVERY PROMOTED TITLE IN-STOCK AT ALL TIMES

Important Info:

• ALL ITEMS ARE SUBJECT TO AVAILABILITY

• ALL IMAGES ARE FOR ILLUSTRATION ONLY BUT SHOULD REPRESENT THAT ITEM

• ALL TITLES ARE SUPPLIED IN EITHER DVD OR CD JEWEL CASES WITH COVERS .

• SOME TITLES MAY REQUIRE SOME COMPUTER KNOWLEDGE

• E&OE 

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

We at V-Direct try really hard to make sure that all our customers receive the games and products that they want, promptly and in the best of condition. Unfortunately this isn’t always in our control, and mistakes and breakages do happen. Sometimes you might have even ordered the wrong game by mistake, and don’t realise it until you receive it!

If you want to return your goods for exchange, send them back to us within seven days of receipt, in unused, un-opened condition.

Due to copyright reasons we are unable to offer refunds on computer software.

If you are returning goods simply because you have changed your mind, they must be unopened and in perfect condition and returned to us within 7 days to:

butterfly-media (Dept DH) POBOX 1174, SWINDON, SN2 1JX

If you are returning damaged or faulty goods, please return to:

butterfly-media (Dept DH) POBOX 1174, SWINDON, SN2 1JX

As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive games it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in the post.

Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

PLEASE NOTE

• Consumers have a 7 days to which to cancel their order.

• UK law is the applicable law.

• When buying goods on the internet, you are entering a legally binding contract

• We do not pass-on or sell customers contact details.

• Our on-line credit-card secure-server has 128bit encryption.

• We never send out unsolicited emails 

• after making a purchase you will see an order confirmation page.

How To Contact Us

If you need help, have an idea to improve the site or even if you have a compliant, then get in touch with us immediately! Listed below are the various reasons that you might want personal contact, and we've outlined below what you should do, or who you should contact in each event. In any event, please include your phone number, your name/address, order number, item/s name, as if your query cannot be solved by our teams, we might need to contact you about your order.

Complaints

If you have a complaint about your order or service from butterfly-media, please contact us. Email complaints@butterfly-mediadata.co.uk. Remember to include your phone number, your name/address, order number, item/s name.

Technical Support

If you have any support questions about your order , please contact our Tech Services Team. Email support@butterfly-mediadata.co.uk. Remember to include your phone number, your name/address, order number, item/s name.

Order Enquiries

If you have any questions about your order, please contact our Order Services Team. Email orders@butterfly-mediadata.co.uk. Remember to include your phone number, your name/address, order number, item/s name.